Refund Policy

Last updated: October 27, 2026

This Refund Policy applies to all purchases made from Bloom99 Multibrand Private Limited (“Bloom99”, “we”, “us”, “our”) through bloom99shop.com and any associated channels. By placing an order with us, you agree to the terms below.

1. Eligibility for Refund

You may request a refund in the following cases:

  • The product received is damaged, defective, or not working on arrival.
  • The product received is different from what was ordered, including a wrong item, size, colour, or quantity.
  • The order was paid for but not delivered within the committed delivery period.
  • The order was cancelled in accordance with our Cancellation Policy.
  • Payment was debited more than once for the same order, or debited for a failed order.

2. Time Limit to Raise a Request

Refund or return requests must be raised within 7 days of delivery. For duplicate or failed-payment debits, please contact us within 30 days of the transaction date.

3. Conditions for Returned Products

  • Products must be unused, unwashed, and in their original condition, with all tags, labels, accessories, and original packaging intact.
  • Proof of purchase, such as an order ID or invoice, is required.
  • Photos or a short video of the damage or defect may be requested before a return is approved.

4. Non-Refundable Items

Unless received damaged or defective, the following are not eligible for a refund:

  • Innerwear, personal-care, hygiene, and cosmetic products once the seal is opened.
  • Perishable goods.
  • Products marked “Final Sale”, “Non-Returnable”, or purchased during clearance sales.
  • Gift cards and vouchers.
  • Products damaged due to misuse, improper handling, or normal wear and tear.

5. Refund Process

  1. Email support@bloom99shop.com or call 9911063765 with your order ID, the reason for the request, and supporting photos.
  2. We will review and respond within 2 business days.
  3. If a return is required, we will arrange pickup or share return instructions. Once the item is received and inspected, the refund will be approved or rejected and you will be notified.

6. Refund Timeline and Mode

Approved refunds are processed to the original payment method within 5–7 business days of approval. Depending on your bank or payment provider, the credit may take additional time to reflect:

  • UPI / Wallets: Typically 1–3 business days after processing.
  • Debit / Credit Cards and Net Banking: Typically 5–7 business days after processing.
  • Cash on Delivery orders: Refunded by bank transfer (NEFT/IMPS) to an account provided by the customer.

Refunds are made in Indian Rupees (INR). Shipping charges are refundable only where the return is due to our error, such as a damaged, defective, or wrong product.

7. Exchanges

Where stock is available, eligible products may be exchanged for the same item in a different size or colour instead of a refund.

8. Contact Us

Bloom99 Multibrand Private Limited
KH No. 169, Shop No. 12 & 12A, Shahberi, Ghaziabad, Uttar Pradesh – 201001, India
Email: support@bloom99shop.com
Phone: 9911063765